Complaints procedure

How to raise a complaint

Please contact Calcerta Group Ltd through the contact page and clearly mark your message as a complaint. Include your name, company if applicable, the service concerned, relevant dates and a concise description of what happened and what outcome you are seeking.

What happens next

We will acknowledge the complaint, review the relevant information and respond as soon as reasonably practicable. More complex matters may require additional time or information.

Escalation

If your complaint relates to a service involving a third-party regulated or specialist provider, different complaint or escalation arrangements may apply and will be explained where relevant.

Last updated: September 2026.